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Past Webinars

Collection of past NCA webinars related to COVID-19

Past Webinars

Below is the collection of recently aired NCA webinars related to COVID-19 and how the pandemic is impacting the private club industry. NCA webinars host experts across industries to provide NCA members and nonmembers with insight they need to make tough decisions during this unprecedented time.

If you would like to see a topic covered on an NCA webinar, please visit the contact page and submit your topic. If you have any questions, please reach out to us via phone or email.

Health, Safety and Response Protocols at Clubs Reporting Positive COVID-19 Tests (aired 7/10/20) | View presentation slides
Sample documents from Interlachen: Return to Operations

As clubs reopen and welcome members back, new cases of infected staff and members are seeing an uptick. On this webinar, Dr. Catherine L. Troisi, Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston will provide an in-depth look at the latest health concerns and risks regarding COVID-19; Alan E. Achatz, CCM, CHE, President of Club Safety Solutions, will provide the best safety procedures for clubs and their staff; and Joel Livingood, General Manager/COO, Interlachen Country Club, will review how his club has handled employees and members diagnosed with COVID-19 and detail their “Return to Operations Safety and Health Plan.”

Experts: Catherine L. Troisi, Ph.D., Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston
Alan Achatz, CCM, CHE, President of Club Safety Solutions
Joel Livingood, General Manager/COO, Interlachen Country Club

Dealing with Employee and Member Reports of COVID Symptoms or Sickness at Private Clubs (aired 6/25/20)| View presentation slides

Learn what to do when Club employees or members:

  • report they are sick
  • are sick or report a positive COVID-19 test
  • report they think someone else is sick or has COVID-19

Experts: Jonathan Judge, Partner, Atkinson, Andelson, Loya, Ruud & Romo

Getting Back to Business – Supply Chain Commodity Updates & New Reopening and Ramp-Up Considerations for Private Clubs (aired 6/9/20) | View presentation slides

Join NCA and Avendra’s procurement experts as they provide their latest commodity outlook,  including pricing fluctuations to consider and availability of relevant products and services, during COVID-19. They also offer new reopening and ramp-up guidance for Private Clubs with a focus on enhancing member reassurance and profitability optimization ideas to help you get back to business safely and effectively.

ExpertsCory Dellinger, Senior Director of Operational Consulting, Avendra Consulting Services
Chip McIntyre,  Senior Vice President, Strategic Sourcing, Avendra

Getting Members on Board with the New Rules (aired 6/5/20) | View presentation slides

The rules have changed as clubs are slowly getting to the new normal. The team from Club Thinking Partners, a leading executive search and consulting firm serving the private club industry, discusses how clubs are adapting and communicating these changes to get buy in from members.

Experts: Matthew Allnatt, General Manager, Chief Operations Officer, Jonathan Club
Daniel M. Denehy, CCM CHA – President, Club Thinking Partners
Bob James, CCM, CCE, CHE – Executive Vice President, Club Thinking Partners
Nick Sidorakis, General Manager, Chief Operations Officer, Southern Hills Country Club

Reopening Racquet Sports at Private Clubs (aired 5/28/20) View presentation slides

The webinar covers the best practices for operating racquet sports at private clubs, such as considerations in prepping courts, ball and equipment sanitation, social distancing protocols, and specific CDC and USTA guidance on safety issues as they relate to racquet sports, as well as guidance on limiting capacity, managing flow, new member rules and other issues on how to safely engage members on the courts.

Experts: Dan Santorum, CEO, PTR/PPR
Jarrett Chirico, Director of Racquet at Baltimore Country Club

Reopening Club Pools and Fitness Centers (aired 5/19/20) | View presentation slides

This session provides guidance for preparing, maintaining and opening a pool, including best practices for protecting member health, prepping the pool according to CDC guidance and health authority rules, and anticipated requirements related to water, capacity, seating and managing flow as well as considerations for food service and bathroom/locker room sanitation practices.

The fitness facilities component covers issues for reopening, including compliance with new sanitation practices (disinfecting and air quality), layout and flow compliance with CDC guidelines (masks, staff and member physical distancing, signage), and operational considerations (capacity, classes, personal training, new member rules) and other issues on how to safely engage members at the club fitness center.

ExpertsJeff Shipman, President & CEO, Heartline Fitness
Ben Basch, Chief Development Officer, American Pool Enterprises

Technology Helping Clubs Get Closer to Business as Usual (aired 5/14/20) | View presentation slides

Closing down and minimizing operations due to COVID-19 was hard enough, but reopening and operating under an entirely new set of societal norms is a daunting challenge – especially for an industry built on personal social interactions. This session looks at some of the ways clubs should expect to alter their operations under this “New Normal” and how technology can play a significant role in easing the manual burden that will come along with personal distancing regulations and altered lifestyles for the foreseeable future.

Expert: Trevor Coughlan, Vice President of Marketing, Jonas Club Software

IT Best Practices for Reopening A Private Club During Covid-19 (aired 5/12/20) | View presentation slide

The physical distancing imposed by the novel coronavirus has changed how businesses run. This session focuses on IT setup issues and best practices during the reopening of a private club during the COVID-19 pandemic. With the outbreak of the COVID-19 pandemic, clubs have been forced to radically change how staff access information.

Expert: Noel Wixsom, Founder, CC Tech Partners

Economics, Government Relations and the Club Community ( aired 5/21/20) View presentation slides

An update on the state of the economy from the Lead Economist at the U.S. Chamber of Commerce, Curtis Dubay, and an update on legislative developments as they relate to clubs with Joe Trauger. NCA Board Chair, Terra Waldron will share her perspectives on the state of the club community and the National Club Association.

Experts: Curtis Dubay, Lead Economist, U.S. Chamber of Commerce
Congressman Dan Kildee (D-Mich)
Terra S.H. Waldron, CCM, CCE, ECM, Chair, National Club Association and Chief Operating Officer, Greensboro Country Club
Joe Trauger, Vice President for Government Relations, National Club Association

“Status Check: What Is Available for Clubs and What Are We Asking for from Congress?” (aired 4/24/20) View presentation slides

With a flurry of new laws and regulatory guidance over the last month, the panel provides clarity on what programs clubs can and cannot participate in and explain what NCA is advocating for in Congress.

Be sure to read leading nonprofit attorney Jeff Tenenbaum’s article The Cares Act: A Guide to the Resources for Nonprofit Organizations in preparation for this webinar.

ExpertsJeffrey S. Tenenbaum, Esq., Managing Partner, Tenenbaum Law Group PLLC
Kevin F. Reilly, J.D., CPA, CGMA, Partner, PBMares
Robert L. Smith II, Managing Director, Mercury LLC, and Chair, NCA Government Relations Committee
Joe Trauger, Vice President of Government Relations, National Club Association

Inside Look at Legislating During a Pandemic (aired 4/13/20) | View presentation slides

Get an insider’s perspective from a senior Congressional and White House staffer who is widely respected on both sides of the aisle as Congress tries to navigate negotiations and legislating during the COVID-19 crisis.

Expert: Dan Meyer, Chief of Staff, House Minority Leader Kevin McCarthy

Federal Relief Legislation for Clubs (aired 3/31/20) | View presentation slides

The newly passed federal relief legislation details limited support for the private club industry.  Learn how your club can benefit.  Discussion includes a government relations update, an overview of labor provisions of the FFCRA and CARES (paid leave and FMLA), and a summary of tax provisions of the CARES Act.

ExpertsJoe Trauger, Vice President of Government Relations, National Club Association
Marty Reiser,  Deputy Policy Director for House Republican Whip Steve Scalise
Thomas A. Lenz, J.D.,  Partner, Atkinson, Andelson, Loya, Ruud & Romo
Kevin F. Reilly, J.D., CPA, CGMA, Partner, PBMares

Economic Outlook, Budget Recovery and the Club Economy (aired 8/20/20) | View presentation slides

This session provides an overall economic outlook as well as review of the impact of the virus on club finances and provides likely scenarios for the remainder of 2020 as well as budget considerations and methods to approach budgeting for 2021.

Experts: Curtis Dubay, Lead Economist U.S. Chamber of Commerce
Ray Cronin, Founder & Chief Innovator, Club Benchmarking

Club Real Estate Tax Assessments: The Impact of Coronavirus (aired 4/21/20) View presentation slides

Laurence A. Hirsh, CRE, MAI, SGA, President of Golf Property Analysts provides a brief review of the fundamentals of private club real estate tax assessments and a discussion of the potential impact of Coronavirus on club real estate values and tax assessments.

Expert: Laurence A. Hirsh, CRE, MAI, SGA, President, Golf Property Analysts

The Economy During Crisis (aired 4/7/20) | View presentation slides

Curtis Dubay, Lead Economist U.S. Chamber of Commerce, walks through the latest data on the economy and what things may look like when we emerge from the fastest, steepest economic slowdown in history.

Accounting Issues for Clubs During COVID-19 (aired 3/25/20) | View presentation slides

This NCA Town Hall covered accounting dos and dont’s and special issues that may arise during the COVID-19 crisis:

  • How to record payroll differently for those Club employees working during closure and those simply being paid while out of work
  • Extensions for paying taxes
  • Preparing best-case scenarios for any type of relief that may become available
  • Q&A

Expert: Jim Hankowski, CPA Partner, Condon O’Meara

Planning and Budgeting in Times of Uncertainty (aired 4/9/20) | View presentation slides

Frank Vain, President of McMahon Group, Inc. and Ray Cronin, Founder & Chief Innovator of Club Benchmarking will discuss club budgeting and planning strategically during a crisis.

Driving Engagement Through Dynamic Online Meetings (aired 7/23/20) | View presentation slides

In today’s new reality, online meetings and events are becoming the norm due to physical distancing and the need to remotely work. If you’ve attended a handful of these events in your time, then you know that they can be engaging, fun and informative, but sometimes they can be disastrous.

At Jonas Club Software, we host a lot of online meetings and events, and over the years have formed standard practices to ensure a level of professionalism, as well as audience engagement. In this webinar we share with you our best tips and tricks for hosting your own online meetings and events to ensure that no matter who is on the other end of the screen, you come out looking like a pro.

Experts: Trevor Coughlan, Vice President of Marketing, Jonas Club Software
Jeremy Roth, Director, Professional Services, Jonas Club Software

Update on Framework for a Strategic Response to the COVID-19 Crisis (aired 6/3/20) | View presentation slides

This session provides an update on the scenarios presented in the Club Benchmarking white paper authored during the first two weeks of the COVID-19 shutdown crisis (March 17–30). The paper presented a framework for a strategic response to the crisis with a proposition for club leadership to avoid repeating poor decisions made during the 2009 recession by viewing the impact of the crisis in the context of three clearly specified periods of time:

  • April to Mid-May, which was predicted to be the end of the shutdown
  • End of the shutdown through June 30, as clubs opened and began to see potential changes in membership patterns
  • July 1 to Dec 31, as a timeframe to strengthen the club by embracing financial best practices

In this webinar, Club Benchmarking reviews its forecasts, the framework for strategic response and likely outcomes for the remainder of 2020 based on data being gathered through the Strategic Monthly Dashboard from more than 250 clubs across the industry. The data presents a fact-based view of the financial impact of the shutdown thus far and issues of membership attrition and recruitment.

Two scenarios posited in the white paper—one based on a more positive situation in June and the other based on a negative situation—the current stock market level projects the positive scenario, which likely bodes well for the club industry.

Expert: Ray Cronin, Founder & Chief Innovator, Club Benchmarking

How Golf Course Architects Can Help Clubs Amid COVID-19 (aired 4/17/20) | View presentation slides

From short- and long-term planning to construction, the work of golf course architects continues during the pandemic. Three American Society of Golf Course Architects members discuss how to move forward safely today, and why now may be the perfect time for clubs to look at planning for the future.

Experts: Chris Cochran, ASGCA, Senior Designer, Nicklaus Design
Chad Goetz, ASGCA, Senior Designer, Nicklaus Design
Jan Bel Jan, President, American Society of Golf Course Architects, and President, Jan Bel Jan Golf Course Design

Private Clubs & COVID-19: Supply Chain Impacts (aired 4/16/20) | View presentation slides

As one of North America’s leading hospitality procurement services provider, Avendra provides recommendations on how to mitigate the unique business and procurement challenges facing the industry today along with some recovery considerations private clubs can be thinking about for the future.

Experts: Cory Dellinger, Sr. Director of Operational Consulting, Avendra
Chip McIntyre,  Senior Vice President, Strategic Sourcing, Avendra

Club Leadership for Tough Times (aired 4/2/20) | View presentation slides

Hear how board leadership and management of one of the world’s best clubs are dealing with today’s pressing issues. Nicholas Sidorakis, GM at Southern Hills Country Club, and Bryan Johnson, Southern Hills Board President, discuss how they are navigating the everyday challenges of this crisis while focusing on the future well-being of Southern Hills Country Club. 

Experts: Henry DeLozier and Patrick DeLozier of GGA Partners
Nicholas Sidorakis, GM at Southern Hills Country Club, and Bryan Johnson, Southern Hills Board President

Minimal Golf Course Maintenance (aired 4/1/20)

“Maintaining golf courses during a voluntary shut down, involuntary shut down, or an imposed stay in place order”

ExpertsRobert M. Randquist, CGCS, Chief Operating Officer, Golf Course Superintendents Association of America
Shelia Finney, Sr. Director, Member Programs, Golf Course Superintendents Association of America

Coronavirus Response: Staffing Until Labor Day (aired 3/27/20) | View presentation slides

The velocity at which the Coronavirus pandemic is changing daily makes it increasingly more difficult for club leaders to manage the business and their people. The Team from Club Thinking Partners, the leading executive search and consulting firm for the private club industry, discusses what we know now and what we need to know to make staffing decisions for the next six months.

Experts: Daniel M. Denehy, CCM CHA, President, Club Thinking Partners
Kirk O. Reese, CCM, Executive Vice President
Bob James, CCM, CCE, CHE, Executive Vice President, Club Thinking Partners

How to Bring the Club to Your Members (aired 3/24/20) | View presentation slides

CCV’s Flipbook

Champion Run slides

In this webinar, industry experts discuss strategies for creating a “Remote Club” and bringing the Club experience to members at home. You’ll learn how to keep your Club top-of-mind by continuing to provide value, serve members with everything from carryout food to at-home activities, and help them to connect virtually to safely bridge the gap caused by social distancing. Keeping your members connected and employees serving members.

Experts: Ryan Doerr, President, Strategic Club Solutions
Laura Leszczynski, VP of Marketing, Strategic Club Solutions
Anne G. Stryhn, CCM, Assistant General Manager, The Country Club of Virginia
Ben Lorenzen, Creative Director & Director of Aquatics & Fitness, Champions Run

Understanding President Trump’s Proclamation that Limited U.S. Immigration: The Current and Future Immigration Outlook for Clubs (aired 7/9/20) | View presentation slides

On June 22, President Trump seemingly dealt a blow to the club industry by suspending the ability of foreign nationals to enter the country on J-1, H-2B, H-1B, and other visas through December 31st.  But are the impacts of the proclamation as severe as they sound and what is the future of immigration at clubs around the United States?

In this webinar, attorney Keith Pabian and NCA’s Vice President of Government Relations Joe Trauger provide an overview of the proclamation, explain its impact on clubs around the United States, and discuss possible solutions to allow for continued staffing with foreign nationals.  Additionally, Joe and Keith discuss the likelihood of changes to the proclamation as well as share their thoughts on the future for foreign nationals at clubs.

Experts: Keith Pabian, Founding Partner, Pabian Law, LLC
Joe Trauger, VP of Government Relations, NCA

Employment and Immigration Law COVID-19 Update (aired 5/18/20) View presentation slides

Join Attorneys Tom Lenz and Keith Pabian to discuss important and ongoing issues affecting the club workplace. Tom discusses trends involving labor and employment laws that clubs should prepare for in the days and months ahead. Keith speaks to the immigration impacts of the coronavirus as well as the future of U.S. immigration in the face of rising unemployment.

ExpertsThomas A. Lenz, Partner, Atkinson, Andelson, Loya, Ruud & Romo
Keith Pabian, Founding Partner, Pabian Law, LLC

Legal Ramifications of COVID-19 and Your Club (aired 3/19/20) | View presentation slides

Learn from leading attorneys on how to effectively navigate the legal issues of the COVID-19 crisis.

ExpertsMichelle Tanner, Partner, Nelson Mullins, LLC
Mitch Boyarsky, Partner, Nelson Mullins, LLC

COVID-19 Conversations: How to Communicate with Employees and Members on Vaccines (aired 8/19) | View presentation slides

To counter vaccine misinformation, clubs can facilitate conversations with members and employees about COVID-19 vaccinations. Learn from subject matter experts on the best ways to:

·       Communicate and answer questions about the vaccine
·       Provide resources and trusted information
·       Ease hesitancy and create buy-in for vaccinations

Amesh Adalja, MD, FIDSA, Senior Scholar at the Johns Hopkins Center for Health Security, Adjunct Assistant Professor at the Johns Hopkins Bloomberg School of Public Health, and an Affiliate of the Johns Hopkins Center for Global Health
Anne Catherine Nielsen, SPHR, SHRM-SCP, HR Consultant and Business Partner, EquaMagna Corp
Jonathan Toto, CMP, Director of Marketing and Communications, Chevy Chase Club

COVID-19 Town Hall: COVID Surges and the Delta Variant-Preparing Your Club for What’s Ahead (aired 8/5/21)

NCA presented the Coronavirus Town Hall: COVID Surges and the Delta Variant–Preparing Your Club for What’s Ahead. As America experiences a surge in coronavirus cases and states respond with varying strategies to combat the new Delta Variant. The panel of experts included an epidemiologist, a labor attorney, a city club manager and a country club manager from two of the hardest hit areas in the country to learn the latest on the virus, the legal issues clubs are facing and what club leadership is doing to combat and plan for this resurgence.

Sample Resource: Jonathan Club Omnibus
Sample Resource: Jonathan Club Vaccination Certification

COVID-19 Town Hall for Clubs – One Year Later (aired 3/16/21) | View presentation slides

Following on the tremendous popularity of the Coronavirus Townhall for Clubs – the first of many free webinars presented by the National Club Association to help the private club industry navigate the evolving coronavirus pandemic – NCA has reassembled the original panel of experts to look back over the past year and review what we got right, and identify what our industry needs to do to succeed moving forward.

Summer Youth Camps 2020 (aired 5/20/20) | View presentation slides

This webinar offers information to support clubs in making decisions for their summer camps and youth programming. Learn from American Camp Association COO Henry DeHart about government resources currently available and timelines for a new camp operations guidebook being developed by the ACA and YMCA, which will cover high-level guidance, considerations and best practices to keep staff and campers safe. The webinar also includes information from Dan Schmitz, of KE Camps, who will contribute their perspective regarding programming specifically for private clubs.

Experts: Henry DeHart, Chief Operating Officer for the American Camp Association
Dan Schmitz, Owner, KE Camps

Coronavirus Safety Concerns & Procedures (aired 4/28/20) | View presentation slides

Emergency action planning procedures have definitely morphed: Do you have an Infectious Disease Preparedness and Response Plan?  Join NCA and Alan E. Achatz, CCM, CHE, President of Club Safety Solutions, LLC, for an overview of pandemic-related safety concerns and procedures for private clubs.  This discussion includes how the 1918 influenza virus should guide us now, proper documentation of shut-down procedures, a checklist of club reopening tasks, and a briefing on OSHA considerations.

Expert: Alan E. Achatz, CCM, CHE, President, Club Safety Solutions, LLC

Addressing Well-being and Stress Management (aired 4/8/20) | View presentation slides

As Communities and families deal with the impacts of COVID-19 our ability to address our well-being, as well as, that of others with whom we engage is at an all-time high. When you add to that the stress that these unprecedented times have caused, it is imperative that we identify tactics and strategies that will allow us to successfully navigate this new terrain. Addressing Well-Being and Stress Management in Times of Uncertainty is designed to provide attendees with practical and applicable tactics and strategies on how to identify processes and resources to support their on-going efforts in their personal and professional lives.

Expert: Julius E. Rhodes, SPHR, Founder and Principal of MPR Group

COVID-19 Public Health Town Hall: A Medical Update and Q&A with Dr. Catherine L. Troisi (aired 3/23/20) | View presentation slides

What are the latest health concerns and risks regarding COVID-19 and what is being done to slow its spread? This Town Hall discusses the latest health developments regarding the coronavirus.

Expert: Dr. Catherine L. Troisi, Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston.

COVID-19 Town Hall for Clubs (aired 3/16/20)

This is a COVID-19 virtual town hall featuring experts to answer questions regarding this issue and address your concerns in critical areas


  • Public Health – Catherine Troisi, PhD, Infectious Disease Epidemiologist, The University of Texas Health Science Center at Houston
  • Safety – Alan Achatz, President, Club Safety Solutions
  • Club Finances – Ray Cronin, Founder & Chief Innovation Officer, Club Benchmarking
  • Strategic Operations – Frank Vain, President, McMahon Group
  • Emergency Legislation – Joe Trauger, VP of Government Relations, National Club Association
  • Workforce Considerations – Mitch Boyarsky, Partner, Nelson Mullins, LLC