Below is the collection of recently aired NCA webinars related to COVID-19 and how the pandemic is impacting the private club industry. NCA webinars host experts across industries to provide NCA members and nonmembers with insight they need to make tough decisions during this unprecedented time.
If you would like to see a topic covered on an NCA webinar, please visit the contact page and submit your topic. If you have any questions, please reach out to us via phone or email.
As clubs reopen and welcome members back, new cases of infected staff and members are seeing an uptick. On this webinar, Dr. Catherine L. Troisi, Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston will provide an in-depth look at the latest health concerns and risks regarding COVID-19; Alan E. Achatz, CCM, CHE, President of Club Safety Solutions, will provide the best safety procedures for clubs and their staff; and Joel Livingood, General Manager/COO, Interlachen Country Club, will review how his club has handled employees and members diagnosed with COVID-19 and detail their “Return to Operations Safety and Health Plan.”
Experts: Catherine L. Troisi, Ph.D., Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston
Alan Achatz, CCM, CHE, President of Club Safety Solutions
Joel Livingood, General Manager/COO, Interlachen Country Club
Learn what to do when Club employees or members:
Experts: Jonathan Judge, Partner, Atkinson, Andelson, Loya, Ruud & Romo
Join NCA and Avendra’s procurement experts as they provide their latest commodity outlook, including pricing fluctuations to consider and availability of relevant products and services, during COVID-19. They also offer new reopening and ramp-up guidance for Private Clubs with a focus on enhancing member reassurance and profitability optimization ideas to help you get back to business safely and effectively.
Experts: Cory Dellinger, Senior Director of Operational Consulting, Avendra Consulting Services
Chip McIntyre, Senior Vice President, Strategic Sourcing, Avendra
The rules have changed as clubs are slowly getting to the new normal. The team from Club Thinking Partners, a leading executive search and consulting firm serving the private club industry, discusses how clubs are adapting and communicating these changes to get buy in from members.
Experts: Matthew Allnatt, General Manager, Chief Operations Officer, Jonathan Club
Daniel M. Denehy, CCM CHA – President, Club Thinking Partners
Bob James, CCM, CCE, CHE – Executive Vice President, Club Thinking Partners
Nick Sidorakis, General Manager, Chief Operations Officer, Southern Hills Country Club
The webinar covers the best practices for operating racquet sports at private clubs, such as considerations in prepping courts, ball and equipment sanitation, social distancing protocols, and specific CDC and USTA guidance on safety issues as they relate to racquet sports, as well as guidance on limiting capacity, managing flow, new member rules and other issues on how to safely engage members on the courts.
Experts: Dan Santorum, CEO, PTR/PPR
Jarrett Chirico, Director of Racquet at Baltimore Country Club
This session provides guidance for preparing, maintaining and opening a pool, including best practices for protecting member health, prepping the pool according to CDC guidance and health authority rules, and anticipated requirements related to water, capacity, seating and managing flow as well as considerations for food service and bathroom/locker room sanitation practices.
The fitness facilities component covers issues for reopening, including compliance with new sanitation practices (disinfecting and air quality), layout and flow compliance with CDC guidelines (masks, staff and member physical distancing, signage), and operational considerations (capacity, classes, personal training, new member rules) and other issues on how to safely engage members at the club fitness center.
Experts: Jeff Shipman, President & CEO, Heartline Fitness
Ben Basch, Chief Development Officer, American Pool Enterprises
Closing down and minimizing operations due to COVID-19 was hard enough, but reopening and operating under an entirely new set of societal norms is a daunting challenge – especially for an industry built on personal social interactions. This session looks at some of the ways clubs should expect to alter their operations under this “New Normal” and how technology can play a significant role in easing the manual burden that will come along with personal distancing regulations and altered lifestyles for the foreseeable future.
Expert: Trevor Coughlan, Vice President of Marketing, Jonas Club Software
The physical distancing imposed by the novel coronavirus has changed how businesses run. This session focuses on IT setup issues and best practices during the reopening of a private club during the COVID-19 pandemic. With the outbreak of the COVID-19 pandemic, clubs have been forced to radically change how staff access information.
Expert: Noel Wixsom, Founder, CC Tech Partners
An update on the state of the economy from the Lead Economist at the U.S. Chamber of Commerce, Curtis Dubay, and an update on legislative developments as they relate to clubs with Joe Trauger. NCA Board Chair, Terra Waldron will share her perspectives on the state of the club community and the National Club Association.
Experts: Curtis Dubay, Lead Economist, U.S. Chamber of Commerce
Congressman Dan Kildee (D-Mich)
Terra S.H. Waldron, CCM, CCE, ECM, Chair, National Club Association and Chief Operating Officer, Greensboro Country Club
Joe Trauger, Vice President for Government Relations, National Club Association
With a flurry of new laws and regulatory guidance over the last month, the panel provides clarity on what programs clubs can and cannot participate in and explain what NCA is advocating for in Congress.
Be sure to read leading nonprofit attorney Jeff Tenenbaum’s article The Cares Act: A Guide to the Resources for Nonprofit Organizations in preparation for this webinar.
Experts: Jeffrey S. Tenenbaum, Esq., Managing Partner, Tenenbaum Law Group PLLC
Kevin F. Reilly, J.D., CPA, CGMA, Partner, PBMares
Robert L. Smith II, Managing Director, Mercury LLC, and Chair, NCA Government Relations Committee
Joe Trauger, Vice President of Government Relations, National Club Association
Get an insider’s perspective from a senior Congressional and White House staffer who is widely respected on both sides of the aisle as Congress tries to navigate negotiations and legislating during the COVID-19 crisis.
Expert: Dan Meyer, Chief of Staff, House Minority Leader Kevin McCarthy
The newly passed federal relief legislation details limited support for the private club industry. Learn how your club can benefit. Discussion includes a government relations update, an overview of labor provisions of the FFCRA and CARES (paid leave and FMLA), and a summary of tax provisions of the CARES Act.
Experts: Joe Trauger, Vice President of Government Relations, National Club Association
Marty Reiser, Deputy Policy Director for House Republican Whip Steve Scalise
Thomas A. Lenz, J.D., Partner, Atkinson, Andelson, Loya, Ruud & Romo
Kevin F. Reilly, J.D., CPA, CGMA, Partner, PBMares
This session provides an overall economic outlook as well as review of the impact of the virus on club finances and provides likely scenarios for the remainder of 2020 as well as budget considerations and methods to approach budgeting for 2021.
Experts: Curtis Dubay, Lead Economist U.S. Chamber of Commerce
Ray Cronin, Founder & Chief Innovator, Club Benchmarking
Laurence A. Hirsh, CRE, MAI, SGA, President of Golf Property Analysts provides a brief review of the fundamentals of private club real estate tax assessments and a discussion of the potential impact of Coronavirus on club real estate values and tax assessments.
Expert: Laurence A. Hirsh, CRE, MAI, SGA, President, Golf Property Analysts
Curtis Dubay, Lead Economist U.S. Chamber of Commerce, walks through the latest data on the economy and what things may look like when we emerge from the fastest, steepest economic slowdown in history.
This NCA Town Hall covered accounting dos and dont’s and special issues that may arise during the COVID-19 crisis:
Expert: Jim Hankowski, CPA Partner, Condon O’Meara
Frank Vain, President of McMahon Group, Inc. and Ray Cronin, Founder & Chief Innovator of Club Benchmarking will discuss club budgeting and planning strategically during a crisis.
In today’s new reality, online meetings and events are becoming the norm due to physical distancing and the need to remotely work. If you’ve attended a handful of these events in your time, then you know that they can be engaging, fun and informative, but sometimes they can be disastrous.
At Jonas Club Software, we host a lot of online meetings and events, and over the years have formed standard practices to ensure a level of professionalism, as well as audience engagement. In this webinar we share with you our best tips and tricks for hosting your own online meetings and events to ensure that no matter who is on the other end of the screen, you come out looking like a pro.
Experts: Trevor Coughlan, Vice President of Marketing, Jonas Club Software
Jeremy Roth, Director, Professional Services, Jonas Club Software
This session provides an update on the scenarios presented in the Club Benchmarking white paper authored during the first two weeks of the COVID-19 shutdown crisis (March 17–30). The paper presented a framework for a strategic response to the crisis with a proposition for club leadership to avoid repeating poor decisions made during the 2009 recession by viewing the impact of the crisis in the context of three clearly specified periods of time:
In this webinar, Club Benchmarking reviews its forecasts, the framework for strategic response and likely outcomes for the remainder of 2020 based on data being gathered through the Strategic Monthly Dashboard from more than 250 clubs across the industry. The data presents a fact-based view of the financial impact of the shutdown thus far and issues of membership attrition and recruitment.
Two scenarios posited in the white paper—one based on a more positive situation in June and the other based on a negative situation—the current stock market level projects the positive scenario, which likely bodes well for the club industry.
Expert: Ray Cronin, Founder & Chief Innovator, Club Benchmarking
From short- and long-term planning to construction, the work of golf course architects continues during the pandemic. Three American Society of Golf Course Architects members discuss how to move forward safely today, and why now may be the perfect time for clubs to look at planning for the future.
Experts: Chris Cochran, ASGCA, Senior Designer, Nicklaus Design
Chad Goetz, ASGCA, Senior Designer, Nicklaus Design
Jan Bel Jan, President, American Society of Golf Course Architects, and President, Jan Bel Jan Golf Course Design
As one of North America’s leading hospitality procurement services provider, Avendra provides recommendations on how to mitigate the unique business and procurement challenges facing the industry today along with some recovery considerations private clubs can be thinking about for the future.
Experts: Cory Dellinger, Sr. Director of Operational Consulting, Avendra
Chip McIntyre, Senior Vice President, Strategic Sourcing, Avendra
Hear how board leadership and management of one of the world’s best clubs are dealing with today’s pressing issues. Nicholas Sidorakis, GM at Southern Hills Country Club, and Bryan Johnson, Southern Hills Board President, discuss how they are navigating the everyday challenges of this crisis while focusing on the future well-being of Southern Hills Country Club.
Experts: Henry DeLozier and Patrick DeLozier of GGA Partners
Nicholas Sidorakis, GM at Southern Hills Country Club, and Bryan Johnson, Southern Hills Board President
“Maintaining golf courses during a voluntary shut down, involuntary shut down, or an imposed stay in place order”
Experts: Robert M. Randquist, CGCS, Chief Operating Officer, Golf Course Superintendents Association of America
Shelia Finney, Sr. Director, Member Programs, Golf Course Superintendents Association of America
The velocity at which the Coronavirus pandemic is changing daily makes it increasingly more difficult for club leaders to manage the business and their people. The Team from Club Thinking Partners, the leading executive search and consulting firm for the private club industry, discusses what we know now and what we need to know to make staffing decisions for the next six months.
Experts: Daniel M. Denehy, CCM CHA, President, Club Thinking Partners
Kirk O. Reese, CCM, Executive Vice President
Bob James, CCM, CCE, CHE, Executive Vice President, Club Thinking Partners
In this webinar, industry experts discuss strategies for creating a “Remote Club” and bringing the Club experience to members at home. You’ll learn how to keep your Club top-of-mind by continuing to provide value, serve members with everything from carryout food to at-home activities, and help them to connect virtually to safely bridge the gap caused by social distancing. Keeping your members connected and employees serving members.
Experts: Ryan Doerr, President, Strategic Club Solutions
Laura Leszczynski, VP of Marketing, Strategic Club Solutions
Anne G. Stryhn, CCM, Assistant General Manager, The Country Club of Virginia
Ben Lorenzen, Creative Director & Director of Aquatics & Fitness, Champions Run
On June 22, President Trump seemingly dealt a blow to the club industry by suspending the ability of foreign nationals to enter the country on J-1, H-2B, H-1B, and other visas through December 31st. But are the impacts of the proclamation as severe as they sound and what is the future of immigration at clubs around the United States?
In this webinar, attorney Keith Pabian and NCA’s Vice President of Government Relations Joe Trauger provide an overview of the proclamation, explain its impact on clubs around the United States, and discuss possible solutions to allow for continued staffing with foreign nationals. Additionally, Joe and Keith discuss the likelihood of changes to the proclamation as well as share their thoughts on the future for foreign nationals at clubs.
Experts: Keith Pabian, Founding Partner, Pabian Law, LLC
Joe Trauger, VP of Government Relations, NCA
Join Attorneys Tom Lenz and Keith Pabian to discuss important and ongoing issues affecting the club workplace. Tom discusses trends involving labor and employment laws that clubs should prepare for in the days and months ahead. Keith speaks to the immigration impacts of the coronavirus as well as the future of U.S. immigration in the face of rising unemployment.
Experts: Thomas A. Lenz, Partner, Atkinson, Andelson, Loya, Ruud & Romo
Keith Pabian, Founding Partner, Pabian Law, LLC
Learn from leading attorneys on how to effectively navigate the legal issues of the COVID-19 crisis.
Experts: Michelle Tanner, Partner, Nelson Mullins, LLC
Mitch Boyarsky, Partner, Nelson Mullins, LLC
To counter vaccine misinformation, clubs can facilitate conversations with members and employees about COVID-19 vaccinations. Learn from subject matter experts on the best ways to:
· Communicate and answer questions about the vaccine
· Provide resources and trusted information
· Ease hesitancy and create buy-in for vaccinations
Experts:
Amesh Adalja, MD, FIDSA, Senior Scholar at the Johns Hopkins Center for Health Security, Adjunct Assistant Professor at the Johns Hopkins Bloomberg School of Public Health, and an Affiliate of the Johns Hopkins Center for Global Health
Anne Catherine Nielsen, SPHR, SHRM-SCP, HR Consultant and Business Partner, EquaMagna Corp
Jonathan Toto, CMP, Director of Marketing and Communications, Chevy Chase Club
NCA presented the Coronavirus Town Hall: COVID Surges and the Delta Variant–Preparing Your Club for What’s Ahead. As America experiences a surge in coronavirus cases and states respond with varying strategies to combat the new Delta Variant. The panel of experts included an epidemiologist, a labor attorney, a city club manager and a country club manager from two of the hardest hit areas in the country to learn the latest on the virus, the legal issues clubs are facing and what club leadership is doing to combat and plan for this resurgence.
Following on the tremendous popularity of the Coronavirus Townhall for Clubs – the first of many free webinars presented by the National Club Association to help the private club industry navigate the evolving coronavirus pandemic – NCA has reassembled the original panel of experts to look back over the past year and review what we got right, and identify what our industry needs to do to succeed moving forward.
This webinar offers information to support clubs in making decisions for their summer camps and youth programming. Learn from American Camp Association COO Henry DeHart about government resources currently available and timelines for a new camp operations guidebook being developed by the ACA and YMCA, which will cover high-level guidance, considerations and best practices to keep staff and campers safe. The webinar also includes information from Dan Schmitz, of KE Camps, who will contribute their perspective regarding programming specifically for private clubs.
Experts: Henry DeHart, Chief Operating Officer for the American Camp Association
Dan Schmitz, Owner, KE Camps
Emergency action planning procedures have definitely morphed: Do you have an Infectious Disease Preparedness and Response Plan? Join NCA and Alan E. Achatz, CCM, CHE, President of Club Safety Solutions, LLC, for an overview of pandemic-related safety concerns and procedures for private clubs. This discussion includes how the 1918 influenza virus should guide us now, proper documentation of shut-down procedures, a checklist of club reopening tasks, and a briefing on OSHA considerations.
Expert: Alan E. Achatz, CCM, CHE, President, Club Safety Solutions, LLC
As Communities and families deal with the impacts of COVID-19 our ability to address our well-being, as well as, that of others with whom we engage is at an all-time high. When you add to that the stress that these unprecedented times have caused, it is imperative that we identify tactics and strategies that will allow us to successfully navigate this new terrain. Addressing Well-Being and Stress Management in Times of Uncertainty is designed to provide attendees with practical and applicable tactics and strategies on how to identify processes and resources to support their on-going efforts in their personal and professional lives.
Expert: Julius E. Rhodes, SPHR, Founder and Principal of MPR Group
What are the latest health concerns and risks regarding COVID-19 and what is being done to slow its spread? This Town Hall discusses the latest health developments regarding the coronavirus.
Expert: Dr. Catherine L. Troisi, Infectious Disease Epidemiologist at The University of Texas Health Science Center at Houston.
This is a COVID-19 virtual town hall featuring experts to answer questions regarding this issue and address your concerns in critical areas
Experts:
